Shipping and Returns Policy
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All prices are stated in Euros, including VAT, but excluding shipping costs.
For orders within the Netherlands we ship within 2-4 working days and are the shipping costs Free from €39.99. Do you order for less? then the shipping costs are €6.95 per order.
Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your item, you have 7 days the time to return it. You do this as follows:
- Contact us : Send an email to info@studiomaeve.store with your name, order number and reason for return.
- Return Approval : If your return request is approved, we will provide you with the return address by email.
- Pack your item : Pack your item securely and include a note with your name and order number.
- Return the item : Send the item back to us using the address provided in our email. You can choose your preferred shipping method. We recommend that you keep proof of postage for your records. Please note that return shipping costs are the responsibility of the customer.
- Refund Processing : Once we receive your return, we will process your refund and refund the money to you.
If you have any questions or comments, please do not hesitate to contact us.
* Please note that we do NOT accept returns for used items. Jewelry may not be returned if it has been removed from its packaging.